Orders are processed within 1–3 business days and typically delivered in 7–12 business days, depending on your location and shipping factors. Please note, delivery times are estimates and not guaranteed, but we’ll do our best to get it to you quickly!

Yes! We use secure payment systems, ship with tracking, and provide support every step of the way. Don’t worry — we’re here to help if you need anything!

Once your order is shipped, you’ll be able to track its journey and see real-time updates. To view your shipment details: Visit the tracking page using the link below. Enter your email address or order number. You’ll see live updates on your shipment’s status. Tracking link: https://truesilhouetteco.com/apps/parcelpanel

“In Transit” indicates that the package is actively moving through the carrier’s network. Delays or gaps in tracking updates may occur and do not necessarily indicate a problem with the shipment.

We understand that mistakes can happen! If you need to change your order details, such as your shipping address or size, please contact us as soon as possible. We can help make changes to your order as long as it hasn’t been processed or shipped yet. Once an order has been processed or shipped, changes may no longer be possible. But don't worry — you can still request a return or exchange once your order arrives.

To request a return or exchange, please contact our customer support team with your order number and a brief description of the issue. Our team will review your request and provide further instructions in line with our return policy during business hours.

You can cancel your order within one hour of purchase, as long as it hasn't been shipped yet. Once an order has been shipped, cancellations are no longer possible. But don’t worry — if you need to return an item, you can easily submit a return request after delivery, in line with our return policy.